Returns & Exchanges
At The Insole Store, we want you to find the perfect fit for your comfort and support needs. If you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the insoles in their original packaging and include a copy of your packing slip to ensure faster processing.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing